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Refund Policy

A legal disclaimer

At Lovely’U Creations, your satisfaction matters to us. If you're not completely happy with your purchase, please review our refund policy below.

Refund Policy - the basics

To be eligible for a refund:

  • Your request must be made within 7 days of receiving your order.

  • Items must be unused, in original condition, and in original packaging.

  • Proof of purchase is required.

  • We do not offer refunds on:

  • Used candles or products

  • Sale or clearance items

  • Custom or personalized orders

What to include in the Refund Policy

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We’ll gladly send a replacement or issue a refund.

We do not accept exchanges at this time. If you need a different item, please return the original and place a new order.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

Please email us at:

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